CV Emeric - 2024

Emeric r.g.

salimon-megel

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Designer

Operations Specialist

I am specialized in UI/UX design and I have an extensive background in Operations. From backend automations to chatbots, I thrive in making the workplace more organized and making the workload as efficient and as smoothly as possible.

Work experience

2014

APCOA PARKING

Customer Representative

June 2014 - October 2020

Answering phone calls from customers all over Norway, troubleshooting issues and resolving them under 5 minutes.
Answering e-mails from customers and resolving tickets
CCTV and calling system monitoring
Logging issues

2020

Wolt norway as

Support Associate

October 2020 - May 2021

Answering chats under 60 seconds from customers and courier partners all over Norway
Answering calls from courier partners
Logging issues

2021

Wolt norway as

Support Shift Lead

May 2021 - February 2022

Managing a team during a shift ranging from 5 to 25 Support Associates depending on the time of day and which weekday
Detecting and managing fraud users
Managing Courier Partner fleet
Reporting performance and issues to the team lead at the end of the day

hurtigruten as

Videographer/Video editor

November 2021 - Current

Managing content on internal servers
Producing marketing and brand material
Video editing

2022

wolt norway as

Operations Associate

February 2022 - February 2023

Courier Partner Relationship Management
Inventory Management
Satisfaction Management

2023

wolt norway as

Operations Specialist

February 2023 - Current

UX/UI Design
Web design
Marketing design
Automation Specialist
Data analysis
Chatbot automations
Monday workplace setup
Helping other countries (Finland, Luxembourg, Iceland, Sweden...) with their setup and automations